A wall of silent resentment shuts you off from someone you love . . . you listen to an argument in which neither part seems to hear the other . . . your mind drifts to other matters when people talk to you.
This is a communication-skills handbook that can help you eliminate these and other communication problems. It describes the twelve most common communication barriers, showing how these roadblocks damage relationships by increasing defensiveness, aggressiveness, or dependency. In their place, you are presented with effective skills for listening, asserting yourself, resolving conflicts, and working out problems with others - all of which help you communicate calmly, even in stressful, emotionally charged situations.
You'll see how to get your needs met using simple assertion techniques. You'll discover how body language often speaks louder than words and you'll find out how to use silence as a valuable communication tool. You'll also learn how to de-escalate family disputes, lover's quarrels, and other heated arguments using the conflict resolution method - a set of simple rules that help make conflicts far more productive.
Full of practical ideas, this book can help you strengthen all your meaningful ties. Your family can become closer, your friendships warmer, and your work relationships more productive - all by improving your communication skills.