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    Blackstone's Police Q&A 2011

    By: Huw Smart & John Watson

    $371.99
     
     
    ISBN
    9780199592432
    Date Released
    Binding
    Paperback
    Pages
    993
     

    Out of Print

    Description
    A how-to guide to defining and implementing Customer Relationship Management. This book shows you: the various roles CRM plays in business; the range of CRM applications and uses, from sales force automation to campaign management to e-CRM and beyond; the context of some of the popular CRM buzzwords; and more.

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