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    Building Great Customer Experiences

    By: Colin Shaw

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    -+
    $46.99
     
     
    ISBN
    9780230554719
    Date Released
    Binding
    eBook
     
     

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    Description
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    This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.
    ISBN:
    9780230554719
    Publication Date:
    13 / 09 / 2002

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