Free Delivery on orders over $25*

      • All Products
      • Paperback
      • Hardcover
      • eBook
      • Audiobook

    Built to Serve: How to Drive the Bottom Line with People-First Practices

    By: Dan Sanders, Stephen Covey

    RRP: $46.99
    Save $6.00
    Date Released

    Instant Download

    In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

    Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

    The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

    Treat your customers like partners

    Create a people-centered culture in a numbers-focused world

    Communicate your organization's vision

    Focus on strengths, not weaknesses

    Tie performance to the success of your mission

    Reduce your employee turnover

    Build communities connected by an emotional bond

    Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

    When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

    You might also like

    Accepted Payments
    QBD Proudly Supports

    Need help? Call us on (07) 3291 7444