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    By: Madeline Bodin

    $0.00
     
     
    ISBN
    9780080500621
    Date Released
    Binding
    eBook
     
     

    Out of Print

    Description
    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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