CARE to build a customer-focused company!
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
Self-assessments, brainstorming exercises, checklists, and worksheets
Real-life examples of how companies create enhanced customer experiences
Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
- Publication Date:
- 22 / 03 / 2007