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    By: Forrest V. Morgeson

    QTY
    -+
    $231.99
     
     
    ISBN
    9780230341340
    Date Released
    Binding
    Hardcover
    Pages
    217
    Dimensions
    140 x 223 x 20mm

    Only available to order
    Estimated 10 - 14 business days until dispatch

    Description
    Information
    "Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--
    ISBN:
    9780230341340
    Publication Date:
    21 / 05 / 2014
    Pages:
    217
    Dimensions:
    140 x 223 x 20mm

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