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    Conversations for Change: 12 Ways to Say it Right When It Matters Most

    By: Shawn Kent Hayashi

    RRP: $29.99
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    “A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory Bank

    Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

    Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

    Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are:

    Building emotional intelligence

    Understanding workplace motivators

    Recognizing and adapting to communication styles

    Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at to identify their personal communication style.

    This is the book that shows you how to:

    Simplify your message--without oversimplifying it

    Reduce tensions between you and your listener

    Quickly recognize and choose the most effective interpersonal communication techniques

    Be flexible and resilient while staying focused on your objective

    Choose the right phrases for any situation

    Use timing to your best advantage

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