• All Products
      • Paperback
      • Hardcover
      • eBook
      • Audiobook

    Customer Service Training

    By: Maxine Kamin

    $97.94
     
     
    ISBN
    9780080455815
    Date Released
    Binding
    eBook
     
     

    Out of Print

    Description
    The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:• create fantastic customer service to meet your specific needs• raise the bar for service excellence• become a more effective and efficient facilitator• ensure training is on target and gets results"This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service."Fred S. Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

    You might also like



    Accepted Payments
    QBD Proudly Supports

    Need help? Call us on (07) 3291 7444