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    Design for Six Sigma for Service

    By: Kai Yang

    $0.00
     
     
    ISBN
    9780071501460
    Date Released
    Binding
    eBook
     
     

    Out of Print

    Description
    The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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