Help / FAQ / My parcel never arrived

We're so sorry to hear that you haven’t yet received your parcel, but don't stress! Please be sure to check your tracking number for shipping updates. If you have had no luck finding your parcel around your address and you're 100% sure it has not been delivered then please contact us! Usually these parcels will be waiting for pickup at your nearest Post Office, if no one is home to sign for the item, the carrier will leave a card to let the customer know which retail outlet they can collect their parcel .

In the unlikely case that a parcel becomes "lost" in transit - We will have to launch an investigation with our Courier company to ascertain what has gone wrong. QBD may replace the item, subject to our own investigations and discretion.

If you require further assistance, please feel free to contact us via the following methods:

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.