Help / FAQ / My parcel never arrived

We're sorry to hear that you haven’t yet received your parcel.

Please be sure to check your tracking number for shipping updates. You can find this in your dispatch notification email.

If the tracking number is listed as delivered and you have not received it, please contact us.

Usually these parcels will be waiting for pickup at your nearest Post Office, if no one is home to sign for the item, the carrier will leave a card to let the customer know which retail outlet they can collect their parcel.

In the unlikely case that a parcel becomes "lost" in transit - we will have to launch an investigation with our Courier company to ascertain what has gone wrong.

Please contact us as soon as possible if your item does not arrive within 3 weeks of dispatch.

Items Returned To QBD Books “Return To Sender”

If your item is returned to us as return to sender by our couriers, you will be notified, and a full refund will be provided by our customer service team. We will not resend these parcels.

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.