From time to time books become unavailable from publishers and we can no longer supply them. In these instances we are more than happy to provide you with a refund.
If you chose to pay by credit card, the funds will be refunded back to the card you made the purchase with through the banking system. These funds can take 1-2 business days to clear once a refund has been issued
If you chose to pay for your order by Paypal, the funds for the unavailable item will be sent back to you through the Paypal system. These funds can take 1-2 business days to clear once a refund has been issued.
If you have paid with a gift voucher, the refund amount will be refunded back to the voucher used.
Online Store Returns
To return an online order, please contact the store directly on (07) 3291 7444 or by emailing firstname.lastname@example.org to receive postage instructions.
You may return an online purchase within six weeks of receiving it if:
- The Product is misbound or faulty in any way
- The Product you received was different to the one ordered
- The Product arrived damaged
If your return does not meet any of the above conditions but you would still like to return the product, please contact the store directly and the friendly staff can assist you.
If you have purchased a product in store and would like to return it, please see our In Store returns Policy here.
You cannot return an eBook product or gift vouchers
If you require further assistance, please feel free to contact us via the following methods: