Help / FAQ / How do I make a return?

To return an online order, please contact the store directly on (07) 3291 7444 or by emailing onlinestore@qbd.com.au to receive postage instructions.

You may return an online purchase within six weeks of receiving it if:
  • The Product is misbound or faulty in any way
  • The Product you received was different to the one ordered
  • The Product arrived damaged
If your return meets any of the above conditions you will be entitled to a refund or an exchange.
If your return does not meet any of the above conditions but you would still like to return the product, please contact the store directly and the friendly staff can assist you.
All online orders can be returned either in store or online.

Change of Mind Returns
QBD Books will gladly accept a customer return on item(s) purchased due to a change of mind if the product is in a perfect condition that is fit for resale.

However the Consumer Guarantee Act 1993 Act states:
"You have no legal obligation to provide a refund where a customer has simply changed their mind about a purchase. It is the store's choice as to what they MAY offer the customer."



If you require further assistance, please feel free to contact us via the following methods:

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.