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    By: Joseph Defeo

    RRP: $58.99
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    A practical, concise guide to improving business performance by properly applying quality management methods

    "Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality

    Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise.

    Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can:

    Embrace quality and not miss an opportunity to improve performance

    Lead an organization through sustainable financial change while fostering a culture of quality

    Stop useless initiatives by aligning goals with the strategic plan

    Challenge new product or service development methods

    Create breakthroughs in baseline performance

    Ensure repeatable and compliant processes

    Simplify macro processes with business process management

    Execute benchmarking to sustain market leadership

    Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.

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