Lean Six Sigma for Service

By: Michael George

QTY
-+
$44.99
RRP: $52.99
Save $8.00
ISBN
9780071436359
Date Released
Binding
eBook
 
 

Instant Download

Hardcover
$58.99
Only available to order.
Description
Information
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percent

Improve service delivery time by 50 percent

Expand capacity by 20 percent without adding staff
ISBN:
9780071436359
Publication Date:
15 / 07 / 2003

You might also like