Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees by Kurt Friedmann, Malcolm Carlaw

By: Kurt Friedmann, Malcolm Carlaw

QTY
-+
$42.99
RRP: $50.99
$8.00 Off RRP
ISBN
9780071428927
Date Released
Binding
eBook
 
 

Instant Download

Description
Information
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
ISBN:
9780071428927
Publication Date:
14 / 01 / 2003

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