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    Managing and Motivating Contact Center Employees

    By: Vasudha Deming, Malcolm Carlaw

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    -+
    $44.99
    RRP: $52.99
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    ISBN
    9780071428927
    Date Released
    Binding
    eBook
     
     

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    Description
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    Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

    This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
    ISBN:
    9780071428927
    Publication Date:
    14 / 01 / 2003

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