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    By: Alex Hill & Terry Hill

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    "Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. New to this edition: - New chapters on CSR, Ethics and "Analyzing the Business" - Increased coverage of performance measurement - New coverage of sixsigma and Taguchi - New section on lean management and improving operations - Increased coverage of MRP - Chapters on time and productivity, maintenance and new technology removed - The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management - All the chapters have been re-worked to make the content broader and the coverage deeper"--

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