Oracle CRM On Demand Deployment Guide

By: Louis Peters, Jeff Saenger

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9780071717625
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Master Oracle CRM On Demand

Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.

Establish business objectives, project requirements, and key success metrics

Staff an implementation team and develop effective rollout plans

Configure, deploy, and administer Oracle CRM On Demand

Manage users and restrict access using roles and privileges

Customize sales, marketing, and service processes with the object model

Embed external content and URLs using the web services API

Distribute real-time BI using dashboards and advanced reporting tools

Incorporate web tabs, mashups, Google services, and RSS feeds

Use workflow to automate business process management
ISBN:
9780071717625
Publication Date:
17 / 05 / 2010

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