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    By: Steve Morris

    Date Released

    Out of Print

    We live in an age where electronic communication is the norm. The ability to communicate effectively via e-mail is a skill no individual can afford to ignore. Yet people are unsure how to write them, what tone to adopt, what language to use and what legal implications e-mail content has.

    This book clarifies these points and includes information on:
    - organisational procedures businesses can adopt in order to avoid e-mail overload
    - step-by-step approaches to finding your way around e-mail software
    - language in the electronic age
    - nuts-and-bolts of writing different types of e-mail
    - problems and possibilities of e-mail marketing
    - electronic communication: law, libel and how far businesses can and should use e-mail surveillance.

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