Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases by Bernard Lopez, Masashi Rotte

By: Bernard Lopez, Masashi Rotte

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ISBN
9780071773454
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eBook
 
 

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.

Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:

Respond to patients’ concerns empathetically and professionally

Resolve confl icts with colleagues and staff members

Break bad news with clarity and sensitivity

Deal with suspected child abuse or other illegal activity

Disclose medical errors with honesty and tact
ISBN:
9780071773454
Publication Date:
17 / 11 / 2011

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