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    Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases

    By: Masashi Rotte, Bernard Lopez

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    -+
    $15.99
    RRP: $17.99
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    ISBN
    9780071773454
    Date Released
    Binding
    eBook
     
     

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    Description
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

    In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.

    Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:

    Respond to patients’ concerns empathetically and professionally

    Resolve confl icts with colleagues and staff members

    Break bad news with clarity and sensitivity

    Deal with suspected child abuse or other illegal activity

    Disclose medical errors with honesty and tact

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