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    Perfect Phrases for Managers and Supervisors, Second Edition

    By: Meryl Runion

    RRP: $15.99
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    The Right Phrase for Every Situation . . . Every Time

    Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

    Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

    Setting a tone of mutual trust and respect

    Dealing with difficult employees and delicate problems

    Conducting interviews and performance reviews

    Empowering your people

    Disciplining workers or terminating employment

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