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    Please Every Customer: Delivering Stellar Customer Service Across Cultures

    By: Robert Lucas

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    $27.99
    RRP: $32.99
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    ISBN
    9780071748544
    Date Released
    Binding
    eBook
     
     

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    Description
    Deliver Valuable Service to a New World of Customers

    As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

    Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

    Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

    Overcome differences in language

    Recognize and accommodate customer needs

    Make positive first impressions

    Avoid stereotypes

    Gain trust

    Listen “actively”

    Identify crucial nonverbal cues

    The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

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