Secrets of Service Level Management

Secrets of Service Level Management by Ami Nahari
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ISBN
9780113313525
Date Released
Binding
Paperback
Pages
305
 

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Description
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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.
ISBN:
9780113313525
Publication Date:
02 / 09 / 2013
Pages:
305

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