Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology by James Fitzsimmons
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ISBN
9780077498894
Date Released
Binding
eBook
 
 

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Description
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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
ISBN:
9780077498894
Publication Date:
18 / 01 / 2013

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