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    Service Operations Management

    By: Michael Shulver

    QTY
    -+
    $69.99
     
     
    ISBN
    9780273740490
    Date Released
    Binding
    eBook
     
     

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    Description
    This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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