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    Six Sigma Software Quality Improvement

    By: Vic Nanda, Jeffrey Robinson

    Date Released

    Out of Print

    Proven techniques for improving software and process quality with Six Sigma

    This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

    The success stories reveal how:

    Motorola minimized business risk before changing business-critical applications

    TCS improved fraud detection for a global bank

    Infosys improved software development productivity for a large multinational bank

    IBM reduced help desk escalations and overhead activities

    EMC improved development productivity

    Motorola realized significant cost avoidance by streamlining processes and project documentation

    Xerox achieved high-speed product development

    Seagate reduced application downtime and improved availability to 99.99%

    Cisco successfully reinvented its Six Sigma program

    Convergys injected Six Sigma into the company's DNA

    Thomson Reuters' Six Sigma program gathered significant momentum in a short time

    Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

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