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    The Handbook for Quality Management, Second Edition

    By: Paul Keller, Thomas Pyzdek

    $0.00
     
     
    ISBN
    9780071799256
    Date Released
    Binding
    eBook
     
     

    Out of Print

    Description
    The definitive guide to organizational excellence--completely updated

    Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

    Coverage includes:

    Business-integrated quality systems

    Organizational structures

    The quality function

    Approaches to quality

    Customer-focused organizations

    Integrated planning

    Strategic planning

    Understanding customer expectations and needs

    Benchmarking

    Organizational assessment

    Process control

    Quantifying process variation

    Quality audits

    Supply chain management

    Continuous improvement

    Effective change management

    Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches

    Management of human resources

    Motivation theories and principles

    Management styles

    Resource requirements to manage the quality function

    Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

    Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.

    The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

    Clearly defines quality management principles and their application within a cross section of industries

    Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline

    Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments

    Discusses controls such as statistical process control, audits, and supply chain management

    Explains the stages of continuous improvement

    Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others

    Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2

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