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    By: Joseph Michelli & Rhodes

    QTY
    -+
    $44.99
     
     
    ISBN
    9780071548335
    Date Released
    Binding
    Hardcover
    Pages
    250
     

    Only available to order
    Estimated 10 - 14 business days until dispatch

    If ordered before the 14th of December, this product should arrive by Christmas unless it is going to regional Australia
    Description
    Readers will discover the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations, in a definitive primer on leadership by the best-selling author of The Starbucks Experience. 50,000 first printing.

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