The One Minute Apology by Ken Blanchard & Margret McBride
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ISBN
9780007160068
Date Released
Binding
Paperback
 
Dimensions
196 x 127mm
Out Of Print

Other Titles by Ken Blanchard & Margret McBride

Description
Information
With his phenomenal bestsellers 'The One Minute Manager' and 'Raving Fans', Ken Blanchard changed the way we approach management, leadership, and customer service.

Now Blanchard, along with co-author Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, this book tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologise effectively when we have done something wrong.

Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

'The One Minute Apology' offers businesspeople - and just about anyone - a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
ISBN:
9780007160068
Publication Date:
01 / 05 / 2004
Dimensions:
196 x 127mm

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