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    The Satisfied Customer

    By: Claes Fornell

    $27.99
     
     
    ISBN
    9780230604063
    Date Released
    Binding
    Paperback
    Pages
    247
     

    Out of Print

    Description
    Arguing that a positive customer relationship is a business's most important asset, a modern blueprint for achieving and maintaining customer satisfaction draws on examples from top companies to address key areas of concern. 30,000 first printing.

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