163 x 242 x 43mm
Organisations are an integral part of all our lives - whether they are schools, hospitals, transport networks or commercial corporations. But do they really serve our interests in the twenty-first century?
A dazzling blend of business vision, social psychology, history and economics, 'The Support Economy' argues compellingly that individuals have outgrown the organisations upon which their well-being depends. Educated and independent-minded, today's consumers and employees want to make informed decisions, get their views heard and control their own destinies - and find dealing with organisations frustrating, confusing and stressful.
Shoshana Zuboff, renowned scholar and author of the landmark book 'In The Age Of The Smart Machine', and James Maxmin, a world-class business leader, offer a bold and invigorating diagnosis of the standoff between individuals and companies, which they call 'the transaction crisis'. They go on to show how this holds the key to a whole new era of economic growth: 'the support economy'.