• All Products
      • Paperback
      • Hardcover
      • eBook
      • Audiobook

    By: P. Kelly Mooney

    QTY
    -+
    $31.99
    RRP: $37.99
    Save $6.00
    ISBN
    9780071415682
    Date Released
    Binding
    eBook
     
     

    Instant Download

    Description
    From the mouths of customers: what they want, how they want it, and what they'll do if they don't get it

    There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven. The 10 Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship. In this customer-centric manifesto, customer experience guru Kelly Mooney scrutinizes the total customer experience. "Earn My Trust" . . . "Put Me in Charge" . . . "Inspire Me" . . . Each resulting demandment is a call to action from customers­­a call that is answered by the book's strategic insights, anecdotes, and action plans.

    You might also like



    Accepted Payments
    QBD Proudly Supports

    Need help? Call us on (07) 3291 7444