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    What is Six Sigma Process Management?

    By: Michael Nichols, Rowland Hayler

    RRP: $29.99
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    Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

    Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

    The book also offers:

    Insights on process management, including identifying critical customer process metrics

    Guidelines to improve customer satisfaction by identifying customer-seen failures

    Ways to enhance overall business improvement strategy

    Insights on how future SSPM developments can address modern business challenges

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