What is Six Sigma Process Management?

By: Michael Nichols, Rowland Hayler

QTY
-+
$25.99
RRP: $30.99
Save $5.00
ISBN
9780071490368
Date Released
Binding
eBook
 
 

Instant Download

Description
Information
Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

Insights on process management, including identifying critical customer process metrics

Guidelines to improve customer satisfaction by identifying customer-seen failures

Ways to enhance overall business improvement strategy

Insights on how future SSPM developments can address modern business challenges
ISBN:
9780071490368
Publication Date:
16 / 06 / 2005

You might also like



Accepted Payments

Need help? Call us on (07) 3291 7444