'Whatever your level in the organisation, profession, role or nationality', she says, 'much of your success will depend on how you interact with those around you'. The Working Relationships Pocketbook identifies the key features that make a relationship work (e.g. openness and honesty, empathy, respect and trust) and those that don't (e.g. jealousy, arrogance, conflict of interest and misunderstanding). The book takes readers through the stages of creating, building and sustaining relationships, with special advice for particular circumstances - including working with difficult colleagues, people you don't get on with and team members from different cultures.