Above and Beyond Total Quality Management.
This book provides an extremely comprehensive and in-depth coverage of all aspects of organisational design enabling you to define who your customer is, analyse the part of key customers on your organisation's success, set corporate direction and achieve a high-commitment workplace.
With the book you will enable you to:
- Define who your customer is
- Analyse your key stakeholders
- Set a world-beating corporate direction
- Design an ideal corporate structure
- And much more
