Returns Policy

Online Store Returns

To return an online order, please contact us to receive postage instructions.

You may return an online purchase within six weeks of receiving it if:

• The Product is misbound or faulty in any way
• The Product you received was different to the one ordered
• The Product arrived damaged

If your return meets any of the above conditions you will be entitled to a refund or an exchange.

If your return does not meet any of the above conditions but you would still like to return the product, please contact the store directly and the friendly staff can assist you.

If you would like to return a product purchased online to a physical QBD Books outlet please contact the online customer service team to receive instructions prior to going into the store. Failure to do so may result in your return being rejected.

You cannot return a previously purchased eBook product.

In Store Returns

If you have purchased an item at one of our physical locations and wish to return it, the below will apply. For all returns, we do ask that the customer supply their name and telephone details.

You can return an item purchased at one of our physical locations, with a receipt, within 6 weeks of purchase for a refund, exchange or gift voucher if the item is:

• In the same condition as sold
• Has been purchased from one of our stores
• The product is faulty
• The product is not doing what it is supposed to do

If the receipt is older than six (6) weeks and the product is in original condition and can either be resold or returned to the publisher, then an exchange or Gift Voucher will be offered.

For all in-store returns without a receipt, the following will apply:

• Item must be in the same condition as sold i.e. not damaged or "read"
• Item must exist in our system
• The refund will be in the form of an exchange or Gift Voucher. No cash/ eftpos refunds will be given without a receipt.

If the book was not bought at the store you are returning to, the staff member may contact the store of purchase to confirm sale of the book.

If you would like to return a product purchased online to a physical QBD Books outlet please contact the online customer service team to receive instructions prior to going into the store. Failure to do so may result in your return being rejected.

Change of Mind Returns

QBD Books will gladly accept a customer return on item(s) within 6 weeks of purchase due to a change of mind. The product/s must be in original condition to be eligible for a return.

For in store purchases, please see above In Store Returns Policy.

For online purchases, please contact the online customer service team to receive instructions prior to returning the item/s. The customer will be responsible for the cost of returning the item to the online store for a full refund.