Returns Policy

Change of Mind Returns

QBD Books will gladly accept a customer return on product/s within six (6) weeks of purchase or receiving your order due to a change of mind. The product/s must be in original condition to be eligible for a return.

For in store purchases, please see below In Store Returns Policy.

For online purchases, please contact the online customer service team to receive instructions prior to returning the product/s. The customer will be responsible for the cost of returning the item to the online store for a full refund.

Online Store Returns

To return an online order, please contact us to receive postage instructions.

You may return an online purchase within a reasonable timeframe of receiving it if:

• The Product is misbound or faulty in any way
• The Product you received was different to the one ordered
• The Product arrived damaged

If your return meets any of the above conditions you will be entitled to a refund or an exchange.

If your return does not meet any of the above conditions but you would still like to return the product, please contact us directly and we can advise further.

Options for returns will include the ability to return to a physical QBD location - please note that the customer service team must be contacted for instructions prior to going into the store. Failure to do so may result in your return being rejected.

To begin your online order return, please contact our customer service team via our returns contact form or via customerservice@qbd.com.au.

In Store Returns

If you have purchased a product/s at one of our physical locations and wish to return it, the below will apply. For all returns, we do ask that the customer supply their name and telephone details.

You can return a product/s purchased at one of our physical locations, with a proof of purchase, within a reasonable timeframe since purchase for a refund, exchange or gift voucher if:

• The Product is faulty
• The Product is not working as intended

Please note that if a return is requested and the above do not apply, the product/s will be assessed to determine if the customer may still have a right to a return or remedy if the purchased product/s do not meet one of the basic consumer guarantees.

QBD Books will also accept a customer return on product/s, with a proof of purchase, within six (6) weeks of purchase due to a change of mind if:

• The product/s are in original/new condition

If a change of mind return is requested outside of a reasonable timeframe, and the product is in original condition, then an exchange or Gift Voucher will be offered at the discretion of the head bookseller.

If the book was not bought at the store you are returning to, the staff member may contact the store of purchase to confirm sale of the book.

If you would like to return a product purchased online to a physical QBD Books outlet please contact the online customer service team to receive instructions prior to going into the store. Failure to do so may result in your return being rejected.