Returns Policy

Online Store Returns

To return an online order, please contact the store directly on (07) 3291 7444 or by emailing onlinestore@qbd.com.au to receive a returns authroisation code and postage instructions.

You may return an online purchase within six weeks of receiving it if:

• The Product is misbound or faulty in any way
• The Product you received was different to the one ordered
• The Product arrived damaged

If your return meets any of the above conditions you will be entitled to a refund or an exchange.
If your return does not meet any of the above conditions but you would still like to return the product, please contact the store directly and the friendly staff can assist you.

You cannot return an eBook product.

In Store Returns

If you have purchased an item at one of our physical locations and wish to return it, the below will apply. For all returns, we do ask that the customer supply their name and telephone details.

You can return an item purchased at one of our physical locations, with a receipt, within 6 weeks of purchase for a refund, exchange or gift voucher if the item is:

• In the same condition as sold
• Has been purchased from one of our stores
• The product is faulty
• The product is not doing what it is supposed to do

If the receipt is older than six (6) weeks and the product is in mint condition and can either be resold or returned to the publisher, then an exchange or Gift Voucher will be offered.

For all in-store returns without a receipt, the following will apply:

• Item must be in the same condition as sold i.e. not damaged or "read"
• Item must exist in our system
• The refund will be in the form of an exchange or Gift Voucher. No cash/ eftpos refunds will be given without a receipt.

If the book was not bought at the store you are returning to, the staff member may contact the store of purchase to confirm sale of the book.
Customers that have purchased goods online may be returned at store level only at the Manager’s discretion following the guideline for store refunds.
If you would prefer to return the product to the online store, please contact them directly or see the Online Store returns policy below.


Change of Mind Returns:
QBD The Bookshop will gladly accept a customer return on item(s) purchased due to a change of mind.

However the Consumer Guarantee Act 1993 Act states:
"You have no legal obligation to provide a refund where a customer has simply changed their mind about a purchase. It is the store's choice as to what they MAY offer the customer."