* Professor (Fiore) and a former university president (Koverola) team up to harness their extensive professional expertise in cross-cultural communication and education, their years of personal experience working through conflicts in higher education together, and their collaborative research to invite readers into their own professional cultures, offer translations, and share their frustrations and confusions about the other. * The authors lay out a roadmap by presenting both faculty and administration as two different societal cultures whose members need to learn about each other and how to work together. * Every chapter is anchored in theory and application - case studies illustrate real experiences for faculty, administrators, and other higher education community members ; discussion questions provide starting points for readers to discuss case study material with members of their own educational group culture and across groups, as readers gain familiarity with content and build "muscle" and confidence to consider new/unfamiliar perspectives. * Every chapter provides activities and/or resources that administrators and faculty members may use in their current settings. The activities have been designed and tested by employees in institutions of higher educators across the country and abroad.
