Customer Mania!: Its Never Too Late To Build A Customer-Focused Company

Customer Mania!: Its Never Too Late To Build A Customer-Focused Company by Ken Blanchard

By: Ken Blanchard

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ISBN
9780007201396
Date Released
Binding
Hardcover
Pages
208
Dimensions
153 x 234mm

Out Of Print

Description
Information
It's never too late to build a customer-focused company.

The One-Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

'Customer Mania!' tells the story of a company chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success.

Though written in the parable style of all Ken Blanchard's previous books, this is the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best-known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the No. 1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.
ISBN:
9780007201396
Publication Date:
01 / 04 / 2005
Pages:
208
Dimensions:
153 x 234mm

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