A hands-on guide to helping leaders inspire others with courage and hope.
The research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book 'Encouraging the Heart', guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalise recognition, tell the story, celebrate
together, and set the example.
