Once an item has been dispatched, it is in the care of our shipping partners for delivery. You will receive a dispatch email from QBD when your parcel has left us, once it is scanned through our shipping partners’ facility they will send you an email with tracking information!
All QBD Books parcels are sent with a tracking number.
If your order has been sent via Australia Post and you have encountered an error with your delivery, please contact us and start an inquiry with Australia Post using your tracking number.
Please keep in mind that Australia Post will not retain tracking information after 60 days from the date of dispatch, and that parcels are often diverted to your local post office if they could not safely be left at your address.
Likewise, couriers may divert your parcel to a local drop point, such as a newsagent, if they are unable to safely deliver your parcel.
If your order has been sent via couriers and you have encountered an error with your delivery, please start a contact form with couriers using your tracking number and then contact us for further assistance.
Please contact us as soon as possible if your item does not arrive within 14 business days from dispatch.
In the unlikely case that a parcel becomes "lost" in transit, we will have to launch an investigation with our shipping partners to ascertain what has gone wrong.
If your item is returned to us as return to sender, you will be notified, and a full refund will be provided by our customer service team. We will not resend these parcels.
If you require further assistance, please feel free to contact us via the following methods:
- Online Contact Form
- Email: customerservice@qbd.com.au
- Phone: (07) 3291 7444
