- Explores the housing process through the direct experiences and perspectives of social service workers, including the barriers they confront and the creative workarounds and methods they employ to provide services to their clients.
- Features the perspectives and accounts of direct-care providers working within the larger homeless services system in its exploration of street-level bureaucracy among homeless service providers.
- Portrayal of "fitting stories" and the challenges imposed by SPDAT offer timely and vivid detail that capture the obstacles and workarounds navigated by case workers.
- Coverage of the experiences of the unhoused being re-housed fills a gap by focusing on the perspective of case workers and direct-care providers, which should directly interest both students and social service providers.
