Improving Performance: How to Manage the White Space on the Organization Chart, Updated

Improving Performance is recognised as the book that lauched the Process Improvement revolution, bridging the gap between organisation strategy and the individual. In this revised and expanded edition, Rummler reflects on the needs of organisations faced with managing change in today's complex world. The book shows how to link performance to strategy, move from annual programs to sustained performance improvement, redesign processes and much more.