Organisations depend on telecommunications, but they can no longer rely on a basic, off-the-shelf PBX to meet their telecommunications needs. Business need to accommodate data, voice, fax, and even video conferencing. This book offers organisations the information they need to make crucial choices - from whether or not to integrate their computing enterprise network with their telephone system to how to put Microsoft's and Novell's telephony APIs to work. It includes insider's tips on evaluating and selecting the right system - the first time.
