Lessons In Service From Charlie Trotter

Lessons In Service From Charlie Trotter by Edmund Lawler


ISBN
9781580083157
Published
Binding
Hardcover
Pages
208
Dimensions
152 x 231 x 22mm

From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence - Trotter leaves nothing to chance. Service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their service.
Mothers Day Catalogue 2024 x Book Frenzy
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