Lessons In Service From Charlie Trotter

Lessons In Service From Charlie Trotter by Edmund Lawler

152 x 231 x 22mm

From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence - Trotter leaves nothing to chance. Service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their service.
Mothers Day Catalogue 2024 x Book Frenzy
RRP: $59.99
20% off RRP

This product is unable to be ordered online. Please check in-store availability.
Instore Price: $59.99
Enter your Postcode or Suburb to view availability and delivery times.

You might also like

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.