Terms & Conditions

The QBD Books Loyalty Program is operated by Cover Syndicate Pty Ltd trading as QBD Books, ABN 54 64 038 765 (QBD Books). Each member and/or user of the QBD Books Loyalty Program is bound by these Terms and Conditions as amended from time to time. The current Terms and Conditions are those available at the QBD Books website.

Joining the Program

QBD Books VIP Program membership can be activated in store or online by opting in and completing your customer details, in the manner required by QBD Books. Activation, or use of the QBD Books VIP Program, is deemed to be acceptance by you of these Terms and Conditions.

Each application for membership of the QBD Books VIP Program is subject to acceptance by QBD Books in its absolute discretion.

Employees of QBD Books are not eligible to participate in the QBD Books VIP Program.

Each QBD Books VIP Program member may only hold one membership account, however membership cards can be joined under a single account for direct family members.

Corporations, Partnerships, Trusts, Businesses, Schools and other non-natural entities are not eligible to join the QBD Books VIP Program.

Membership Fees

There are two tiers of membership – VIP and VIP Gold. Differing membership fees apply to each level of membership.

The annual Membership fee for QBD Books VIP membership is currently $25. The annual Membership fee for QBD Books VIP Gold membership is currently $40.

Membership fees are subject to taxation in accordance with applicable federal or state law. The annual Membership fee does not include applicable taxes. We may change the Membership fee at any time, but changes will apply only to new and renewal Memberships.

Types of Membership

Membership to the QBD Books VIP Program is a paid membership. See Membership Fees.

All QBD Books VIP Program memberships will be valid for 12 months.

Membership benefits are dependant on the level of subscription the member has applied for. There are two tiers of membership – VIP and VIP Gold.

If a VIP loyalty member spends $350 in a consecutive 12-month period, they will retain their membership for free for a following 12 months. If a VIP member spends more than $500 in consecutive 12-month period they will upgrade to a free VIP Gold membership for a following 12 months.

If a VIP Gold loyalty member spends $500 in a consecutive 12-month period, they will retain their membership for free for a following 12 months. If a VIP Gold loyalty member spends $350 in a consecutive 12-month period, they will be offered VIP membership for free for a following 12 months.

If a VIP member or VIP Gold member spends less than $350 in a consecutive 12 month period, they will be offered the opportunity to resubscribe.

If the minimum spend level is not reached the member will lose any credit accrued and can resubscribe, unless the membership is terminated, or the program is amended or terminated, in accordance with these Terms and Conditions.

QBD Books reserves the right to change the tiers of membership, the qualifications for joining or remaining in a tier and the membership entitlements for each tier, at its discretion and with reasonable notice, where possible.

Earning Credit

For VIP membership, members will receive 5% of their eligible purchases as credit on their membership account. This credit will be communicated in monetary value and can only be redeemed against future eligible purchases. QBD Books may, at its sole discretion, also offer additional discounts to VIP members. If unused, credit accumulated by VIP members will expire 6 months from the date of the last transaction made by the member.

For VIP Gold membership, members will receive 10% of their eligible purchases as credit on their membership account. This credit will be communicated in monetary value and can only be redeemed against future eligible purchases. QBD Books may, at its sole discretion, also offer additional discounts to VIP Gold members. If unused, credit accumulated by VIP Gold members will expire 12 months from the date of the last transaction made by the member.

Eligible purchases are as notified by QBD Books from time to time.

Any additional discounts offered to a particular member tier will be subject to such conditions that QBD Books determines and may be varied or revoked in QBD Books’ absolute discretion.

Credit accumulated is strictly limited to a member account and cannot be transferred, gifted or refunded.

Credit balances and other details can, subject to system availability, be checked online at https://www.qbd.com.au.

Credit will be allocated to a QBD Books VIP Program member’s account for in store purchases immediately after each eligible purchase.

Credit for online purchases will be allocated to a QBD Books VIP Program member’s account when the sale is completed and the item/s have been dispatched.

Credit accumulated on eligible purchases is rounded down to the nearest whole cent.

Credit will not be accumulated on transactions completed using the payment methods Afterpay or Zip Pay.

A QBD Books VIP Program member account must be used at the time of sale in order for credit to be earned. This can occur through the presentation of your QBD Books VIP Program card, staff searching member details in the database or by entering appropriate log-in information at QBD Books or Australian Geographic shops online.

Redemption of Credit

Credit can only be redeemed for goods and services sold at participating QBD Books stores in Australia or online via the QBD Books and Australian Geographic shops.

Credit is redeemable by attributing the sale against an active QBD Books VIP Program member account at any participating QBD Books store in Australia. This is done by presenting a QBD Books Loyalty Card or being identified in the member database by QBD Store. QBD Books reserves the right to not accept the redemption of credit if it considers that the use is unauthorised, fraudulent, otherwise unlawful or contrary to these Terms and Conditions.

Credit will not be earned on the redemption of a QBD Books gift voucher and cannot be redeemed to buy a QBD Books gift voucher. However, credit may be earned when purchasing a QBD Book gift voucher.

Credit cannot be redeemed for cash.

Credit cannot be earned on redemption of credit.

Credit may be deducted if products are returned or exchanged.

Credit cannot be used after it has expired.

Privacy and Security

Your membership details are considered Personal Information for the purpose of the Privacy Act and will be dealt with in accordance with these Terms and Conditions and the QBD Books Privacy Policy, a copy of which can be accessed at https://www.qbd.com.au/site/privacy/.

Registered QBD Books VIP Program members will receive regular communications including details of credit balances.

Personal Information will only be used for marketing, promotion and provision of information which QBD Books deems would be of interest to loyalty members.

QBD Books may also disclose your Personal Information to our suppliers who:
  • Provide customer service;
  • Conduct market research and analysis; or
  • Provide marketing services.
Your online password for the QBD Books or Australian Geographic websites must not be disclosed to any other person.

QBD Books is not responsible for lost or stolen loyalty cards or for online member accounts which have been improperly accessed or used by third parties either through your computer equipment or through use of your online password, including any reduction in membership credits.

QBD Books reserves the right to charge a fee for replacement membership cards.

Program Membership Cancellation / Termination

QBD Books reserves the right to suspend or terminate the QBD Books VIP Program at any time by providing at least 60 days’ notice to members. If the program is terminated then all rights to accrued credits cease.

Membership in the QBD Books VIP Program may be suspended or terminated immediately by QBD Books if it has reasonable grounds to suspect that a QBD Books Loyalty Program member has shop-lifted or defrauded QBD Books or misused the QBD Books Loyalty Program in any way.

QBD Books may terminate any membership of the QBD Books VIP Program without notice, if the relevant member:
  • Fails to comply with these membership Terms and Conditions;
  • Engages in misleading or deceptive conduct in connection with the QBD Books Loyalty Program;
  • Causes damage or loss, or may cause damage or loss, to any person; or
  • The member dies.
Members may terminate their membership in the QBD Books VIP Program at any time by visiting any QBD Books store in Australia or by emailing loyalty@qbd.com.au.

On termination of a membership, all credits and rights associated with the relevant member account cease and the former member will have no further rights against QBD Books.

General

All QBD Books VIP Program cards remain the property of QBD Books.

These Terms and Conditions apply in addition to any additional conditions associated with member benefits or vouchers.

The decision by QBD Books in relation to all matters relating to the QBD Books VIP Program including its interpretation is final and binding, unless contrary to law.

QBD Books may appoint team members of any QBD Books store to exercise any discretion conferred on QBD Books under these Terms and Conditions.

All conditions and warranties, whether express or implied and whether arising under statute or otherwise, are expressly excluded to the full extent permitted by law.

QBD Books may make changes at any time, in its absolute discretion, to these Terms and Conditions. QBD Books will endeavour to provide reasonable notice of such changes.

Where QBD Books is required to give notice under these Terms and Conditions, notice may be given by either publishing a notice on the QBD Books website located at www.qbd.com.au and/or by email to the members of the QBD Books VIP Program. It is the member’s responsibility to ensure that a valid email address has been supplied and to check the QBD Books website for updates to these Terms and Conditions.

QBD Books does not accept any liability for email communication to a member that is misdirected, lost or not received, or any damage to any computer related to or used in connection with the QBD Books Loyalty Program.

If you have any questions in relation to the QBD Books VIP Program please contact your nearest participating QBD Books store in Australia or email loyalty@qbd.com.au.

Last updated 29th September 2021 at 11am

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.