A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In 'Making Conflict Work', Peter Coleman and Robert Ferguson, leading experts in the field of conflict resolution, address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organisation. 'Making Conflict Work' includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change. AUTHORS: Peter Coleman is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbia's International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, The United Nations, The World Bank, and the US State Department. Robert Ferguson is a psychologist and executive coach who has provided consulting, conflict resolution, mediation and leadership training to organisations including Credit Suisse USA, Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma and Aegon.
