Mediation Pocketbook by Richard Boardman & Audrey Macnaughton


ISBN
9781906610661
Published
Released
01 / 09 / 2014
Binding
Paperback
Pages
128
Dimensions
148 x 105 x 9mm

Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it.

The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice.
Mothers Day Catalogue 2024 x Book Frenzy
22.39
RRP: $27.99
20% off RRP


This product is unable to be ordered online. Please check in-store availability.
Instore Price: $27.99
Enter your Postcode or Suburb to view availability and delivery times.

You might also like

Leaders Eat Last
24.99
19.99
20% Off
The Infinite Game
29.99
23.99
20% Off
Project Management Secrets
12.99
6.99
46% Off
Management Secrets
12.99
6.99
46% Off
How Successful People Lead
19.99
15.99
20% Off
Head And Heart
34.99
27.99
20% Off
Trump The Art Of The Deal
24.99
19.99
20% Off
Extreme Ownership
29.99
23.99
20% Off

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.