Extraordinary Results Through Attention to Process and People
When managers use mechanistic principles of measurement to run living business organisations, they generate myriad dysfunctions: shortened life spans for the average company, demoralised workers, turbulent communities, and a decaying ecosystem.
This book draws on the application of new knowledge to business, made possible by observing successful companies such as Toyota and Scania. There are fascinating and useful lessons and steps for top executives and senior managers working in many different areas: marketing, design, production, logistics, human relations, finance, and information technology.
The book's message is also vital for executives and managers in non-business organisations, in government and in education and will interest anyone involved in organisational learning.
